Refund policy
We hope that you like your SaTeenz purchase. However, if you do need to return or exchange your garment, please contact us right away. Make sure to include your order reference number in the mail.
Note that to be eligible for a return, your item must be unused and in the same condition that you received it.
Our policy is currently 3 days after receiving the merchandise, extended to 5 due to COVID. If 5 days has gone by since your purchase and we haven’t heard from you, we’ll presume that you’re both happy and comfy and will no longer offer a refund or exchange. Sale and/or monogrammed items cannot be refunded or exchanged.
*Special conditions for pre-orders apply. Return / refund period will be 30 days from when you actually receive your item.
You will be responsible for paying the shipping cost of your return (in whichever way, shape or form suits you best), where shipping fees are non-refundable. We’ll let you know as soon as we have received your returned package and your exchanged item will be sent back to you via standard post free of charge.
Depending on your address, the time it may take for your exchanged product to reach you may vary. Please contact us with any questions about the progress of your exchange.
SaTeenz can’t guarantee that we will receive your returned item and recommend using a tracking service so you can claim for a refund from the courier if undelivered. For a refund, we will notify you of the approval or rejection (if the goods are damaged) of the refund, and we will process the credit accordingly. Card refunds can take up to 10 working days depending on your bank’s processing time – please note that we are unable to influence this.
The refund / exchange process takes about 2-3 weeks. We will keep you updated on the progress throughout.
Note that your pyjamas are predominantly handmade, so there might be slight discrepancies from one set to the next.